When you suffer an accident and file a claim with the insurance company, you will likely meet with one of their adjusters, whose role is to evaluate and manage your claim. Unfortunately, not all adjusters are friendly or understanding and sometimes seem inconsiderate and rude.
As an affected party, it is helpful if the adjuster displays a favorable attitude toward you. However, you must understand that they are also human beings, and, in many cases, they lack training in customer service and conflict resolution. Additionally, they are under great pressure from the company to close the case at the lowest possible cost. Of course, the different personalities of each adjuster play a huge role in how they treat you and your case.
So, how should you relate to them?
Stay calm: Beyond frustration and anger, try not to lose your composure and respond calmly and confidently.
Keep a record of all interactions with the adjuster: It should be as detailed as possible, including dates, times, and all contents of telephone or mail conversations.
Ask to speak to a supervisor if you think the adjuster’s attitude is unacceptable: Explain your concerns and the situations you didn’t like about the adjuster and work with him or her to resolve them.
Consult a personal injury lawyer: This way, you will avoid uncomfortable situations and protect your rights.
If you are fighting to obtain fair compensation, an expert legal team in the area will be your best ally to handle all communication with the insurance company and handle your case. In addition, he will be able to advise and guide you through the entire bureaucratic process you will face in your claim. He will fight with a deep knowledge of insurance laws so that justice is done in your case and you obtain the compensation that your damages and injuries deserve.