How to Choose the Right Personal Injury Lawyer: Dianna’s Story

By Yosi Yahoudai Founder and Managing Partner

September 12, 2025

Personal Injury

When Dianna was first injured, she decided to try handling her case on her own. Like many people, she thought the process was straightforward: file a claim, explain what happened, and wait for an insurance adjuster to respond. 

But the reality was different. Insurance adjusters often handle hundreds of cases at a time, and unless you call every day and stay relentlessly persistent, your case may sit at the bottom of the pile. For someone recovering from an injury, who has a job, a family, and limited time, that level of persistence just isn’t realistic. A law firm, however, has the structure, people, and resources to keep the case moving. That can make all the difference. 

That’s why Dianna turned to J&Y Law. 

What Does a Great Client Experience Look Like?

Dianna described her experience this way in an email to our team: 

“I give J&Y a Five Star Rating because my lawyer, case manager, and support team provided ‘quintessential’ legal service. Too often, I have heard people talk about how hard it is to find good lawyers. I am a hardworking person, with limited time and limited income, but J&Y treated me with ‘quintessential’ professionalism, courtesy, kindness, service, respect, and returned my phone calls quickly. Understanding the law can be difficult, however, if there were any questions that I did not understand, my attorney answered the questions because ‘straight talk’ makes for ‘straight understanding.’ Like so many hardworking people, I do not have time to write long letters, however, I had to share my story. J&Y Law Firm, as you reflect on your years of legal representation, I hope you take pride in the ways you have touched hearts, moved communities, and wish you continued blessings in the years ahead.” 

That’s what every person deserves: respect, clarity, and real communication every step of the way. 

“Client service at its best isn’t just about winning cases,” says Monica Washington Rothbaum, COO & Senior Attorney at J&Y Law. “Our goal is always to make sure people feel seen, heard, and supported through some of the hardest moments of their lives. A strong lawyer gives clarity where there’s confusion, steadiness where there’s fear, and respect where too often clients have felt dismissed.” 

5 Signs You’ve Found the Right Lawyer for Your Case

When you’re recovering from an injury or navigating a traumatic event, the last thing you need is a lawyer who overpromises and disappears. Whether you’re comparing firms after a car accident, product injury, or slip and fall, it’s important to know the difference between a firm that says they care and one that shows up for you every step of the way. 

Here are five clear signs of a firm that prioritizes your case, your time, and your peace of mind: 

1. Prompt Communication

Good law firms don’t leave you waiting. They return your calls and emails quickly, giving you updates without you needing to chase them down. 

2. Straight Talk and Clear Answers

Legal language can be overwhelming. A great firm explains the process in plain English, answers questions directly, and makes sure you understand your options. 

3. Visible Case Management

Case managers like Stacey Gutierrez at J&Y are not just “support staff.” They actively track deadlines, solve small problems, and keep your case on track — so you never feel forgotten. 

4. Empathy Alongside Expertise

Winning is important, but how you’re treated while your case is ongoing matters just as much. Respect, kindness, and patience are non-negotiable. 

5. Resource Transparency

If a firm promises “big resources” but you can never get a straight answer or always end up speaking to assistants, that’s a red flag. A trustworthy lawyer will be upfront about who’s working on your case and how decisions are made. 

What Does J&Y Law Do Differently?

At J&Y Law, clients like Dianna are worth fighting for. We’ll never treat you like just another case number. That means: 

• Assigning dedicated case managers who know your situation inside and out 

• Returning every call and message promptly 

• Breaking down the legal process into clear, actionable steps 

• Balancing compassion with tenacity in court and negotiation 

• Being transparent about fees, timelines, and risks from the very beginning 

“Behind every great client experience is a well-built foundation,” adds Rothbaum. “The right people in the right roles, equipped with the right tools. When case managers, attorneys, and support staff are empowered to act quickly and communicate clearly, the client feels truly supported.”

Finding the right lawyer shouldn’t feel harder than recovering from your injury. You deserve someone who respects your time, answers your questions, and treats your case like it’s their only one. 

How Do I Choose the Best Personal Injury Lawyer in California?

Look for a lawyer with proven experience, strong client reviews, and a reputation for clear communication. Make sure they focus on personal injury law specifically, as specialized experience matters when negotiating with insurance companies. 

What Questions Should I Ask Before Hiring a Lawyer?

Ask about their experience with cases like yours, how they communicate with clients, what fees you can expect, and who will handle your case day to day. These questions reveal whether the firm is transparent and client-focused. 

What Makes J&Y Law Different from Other Firms?

Our team combines the resources of a large firm with the personalized attention of a small one. Every client has direct access to attorneys and case managers, fast communication, and support that goes beyond legal work. We make sure you feel guided and cared for through the entire process. 

This testimonial does not constitute a guarantee, warranty, or prediction regarding the outcome of your legal matter.