Major $5 Million Settlement After Severe Ankle Injury at Retailer

By Yosi Yahoudai Founder and Managing Partner

July 23, 2025

Personal Injury

Our client was injured by a row of carts slammed into his ankle by a retail employee. There was no apology and no accountability. After the store failed to investigate, J&Y Law fought for justice. 

What Happened and Why This Case Matters

Our client was standing near the cart bay when a retail employee aggressively shoved a row of carts into his ankle. The employee walked away without warning or tending to him. A supervisor promised a follow-up but never followed through. That’s when J&Y Law stepped in.  

What followed was meticulous investigation, expert collaboration, and unwavering advocacy that led to a $5 million settlement. 

Getting the Right Medical Attention

At J&Y Law, every client is assigned a dedicated Client Concierge Team. This group helps you navigate the everyday chaos that comes with a serious injury. From scheduling appointments to finding the right specialists, their job is to take the stress off your plate so you can focus on healing. 

For this client, the first major challenge was finding a doctor who took his pain seriously. We referred our client to a respected pain management specialist based in Los Angeles. They recognized early signs of Complex Regional Pain Syndrome (CRPS).  

“Without the early CRPS diagnosis, our client might have been lost in the system,” says Parham Nikfarjam, Senior Trial Attorney at J&Y Law. “He saw the pain, believed the diagnosis, and grounded our case in science.” 

How Did J&Y Law Build a Winning Case?

Coordinated medical insight, aggressive litigation strategy, and relentless case management kept the defense at the table. 

After our client’s second surgery, another leading specialist in pain management affirmed the severity of his condition and confirmed the long-term prognosis. That validation was critical. It not only supported our client’s lived experience, but it gave the case medical weight that couldn’t be ignored. 

Behind the scenes, J&Y Law’s Pre-litigation Manager Ingrid Valle served as the bridge between our legal team and the medical providers, coordinating surgical schedules and managing communications with the doctor’s office. Her work ensured that nothing slipped through the cracks. 

That motion, originally drafted by Litigation Attorney Stephen Lockard, signaled to the defense that we were prepared to prove recklessness and fight for every dollar.  

Throughout the process, Melanie Samayoa, J&Y Law’s Litigation Records Clerk, kept the entire operation organized and on track. She managed the case’s timelines, documents, and logistics so the rest of the team could stay focused on advocacy. 

“Expert discovery and aggressive early motions gave us leverage,” explains Nikfarjam. “It showed the defense we were fully prepared and deeply committed.” 

How Do I Know if I Have a Valid Claim?

If you were hurt due to a retailer’s negligence, whether from crowded cart bays, uneven flooring, or sudden employee actions, you may have a claim. Immediate reporting, surveillance checks, and witness details are critical early steps. 

What Is Complex Regional Pain Syndrome (CRPS), and Why Does It Matter?

CRPS is a chronic pain condition often triggered by trauma. It can become debilitating, requiring long-term care. A proper early diagnosis is central to proving the severity and permanence of the injury. 

“When doctors denied our diagnosis, we doubled down,” says Nikfarjam. “We made sure CRPS was front and center during discovery.” 

What Legal Steps Should Injured Shoppers Take?

1. Report Injuries Immediately
   Tell a supervisor what happened. File an incident report and request a copy. 
2. Seek Prompt Medical Attention
   Conditions like CRPS must be recorded early. 
3. Collect Evidence
   Photographs, witness statements, surveillance – preserve everything. 
4. Legal Support Matters
   Skilled representation can press for records, motion filings, and strategic pressure that accelerate fair resolution. 

“This settlement gives our client a real shot at healing,” says Lockard. “It’s the beginning of a better life. Our client can finally stop worrying about how to afford treatment, how to support himself, or what happens next. He gets to focus on recovery, peace of mind, and living again with dignity. That’s what justice really looks like.” 

How Did J&Y Law Secure $5 Million?

• Medical complexity and expert backing 

• Firm legal strategy using punitive motion and trial readiness 

• Early spurs created leverage against defendants 

• Team collaboration kept pressure constant 

What Happens Now?

With the settlement secured, our client can focus on recovery, lifelong care, and personal milestones. 

“I’m so proud of our team,” says Jason Javaheri, Co-Founder and CEO of J&Y Law. “This settlement didn’t happen by accident. It’s proof that when you lead with compassion, dig deep, and do the hard work, you can take on anyone and win.” 

What Can You Do if a Similar Injury Happens to You?

• Report the incident and get proof 

• Visit a medical professional immediately 

• Preserve evidence and witness info 

• Contact J&Y Law for a free consultation 

• Let us guide your case from injury to resolution 

Let J&Y Law Fight for Your Rights

When negligence causes harm, you deserve justice, fair compensation, and peace of mind. Call (877) 735-7035 for a free case evaluation today.