Susana Cortez | Intake Specialist

Susana Cortez brings over seven years of experience in personal injury law to her role as an Intake Specialist at J&Y Law, where she serves as a trusted point of contact for new and returning clients. From answering calls and facilitating case sign-ups to ensuring every client’s needs are addressed with care and clarity, Susana helps deliver the kind of service that defines J&Y’s client-first approach. Fluent in both English and Spanish, Susana connects with clients from diverse backgrounds, making them feel heard, supported, and confident in the firm’s ability to fight for their rights. Her expertise in legal research and intake systems helps keep operations efficient and seamless—laying the groundwork for successful outcomes from the very first interaction. Susana’s commitment to personalized service and clear communication earned her the Communication Leader Award at a previous firm, a testament to her professionalism and team collaboration. She approaches every conversation with empathy and precision, helping clients navigate the early stages of their personal injury cases with less stress and more peace of mind. Outside the office, Susana is active in her community, volunteering to support those in need. She enjoys staying fit at the gym, participating in races, and spending quality time with friends and colleagues. Her dedication to excellence and positivity makes her a vital part of the J&Y Law team.