What to Expect During a Free Legal Consultation

By Yosi Yahoudai Founder and Managing Partner

February 11, 2026

Personal Injury

Key Takeaways 

• J&Y Law and most personal injury consultations are free, but the experience itself can vary. 
• We tailor our intake questions based on your injury type: car crash, slip and fall, rideshare, dog bite, and more. 
• Once you sign a retainer, you’re assigned a full legal team. You have access to an attorney, a case manager, records clerk, negotiator, and more. 
• From that point forward, you’re never alone in the process. We handle the details. You focus on healing. 

At J&Y Law, every case starts with a simple first step: a phone call to our 24/7 intake line or a quick form submission through our website. From there, our trained intake specialists reach out to begin the conversation. Their role isn’t to quiz you or overwhelm you with legal talk. It’s to listen, understand what happened, and to begin building the foundation of your case.  

Here’s what to expect during a free legal consultation with J&Y Law, and how it might vary depending on the type of injury you’ve experienced. 

What Questions Will You Be Asked During a Legal Consultation? 

We tailor every consultation based on your situation. Here are a few examples: 

If you were in a car accident: 

• Where and when did the crash happen? 
• Were police called? Is there a report? 
• Did you go to the ER or urgent care? 
• Were you the driver, passenger, or pedestrian? 
• Do you have photos of the damage or scene? 
• Have you spoken with any insurance companies yet? 

If you slipped or fell on someone else’s property: 

• Where did it happen? (Store, sidewalk, apartment, etc.) 
• What exactly caused the fall? (Wet floor, cracked tile, poor lighting?) 
• Was an incident report created? Did you get a copy? 
• Were there witnesses? 
• Did you seek medical attention? 

If it involved Uber or Lyft: 

• Were you a passenger, driver, or third party? 
• Was the app on and a ride in progress? 
• Do you have the trip details/screenshots? 
• Did the rideshare company contact you yet? 

If it was a dog bite: 

• Do you know who owns the dog? 
• Was it on-leash or off? 
• Did you report it to animal control? 
• Are there visible injuries or medical records?

Every answer you give helps us understand if there’s a viable case and how we can build it.  

But remember: this is a conversation, not a test.  

What Happens After the Intake Call? 

If we believe your case fits within our practice areas and has legal merit, we’ll send you a retainer agreement electronically via DocuSign. This officially makes us your legal representatives. That means we can now: 

• Access police or incident reports 
• Request your medical records 
• Begin preserving evidence 
• Notify insurance companies they must speak to us, not you

Once signed, we assign you a dedicated case team. 

Who Will Be On Your Legal Team at J&Y Law? 

We don’t just hand you off to a personal injury lawyer. Every client gets a concierge support system. That team includes: 

• Case Manager: Your go-to person throughout the case. They update you, answer your questions, and make sure nothing falls through the cracks. 
• Attorney: Handles the legal strategy — from proving fault to negotiating settlements or taking your case to court if needed. 
• Records Clerk: Collects and organizes your medical records, bills, and documentation to support your injury claim. 
• Settlement Negotiator: Deals directly with insurance adjusters to fight for maximum compensation — and pushes back when they lowball or delay. 

We’ve won over 10,000 cases because we work them as a team. And you’re at the center of that team from day one. 

What’s the Role of Your Case Manager? 

At J&Y, your case manager becomes the voice you know on the phone (and maybe even in person if you stop by one of our offices!). They’ll check in regularly, flag updates, and help you understand the process without legal speak. 

They’ll also: 

• Help schedule provider appointments 
• Track your treatment progress 
• Gather supporting materials (photos, receipts, etc.) 
• Keep your attorney looped in without you having to repeat everything

Usually within 24-48 hours after you’ve signed your retainer, your case manager or assigned attorney will reach out to introduce themselves. They’ll outline the next steps and answer any follow-up questions. 

Getting Legal Questions Answered During a Free Legal Consultation  

Some firms sign you up, then disappear. That’s not how we operate. From your first call to the finish line, you’ll know who’s handling your case, what’s happening next, and how to reach us when you need answers. If you’ve been hurt and you’re not sure what to do, start with a free consultation. We’ll walk you through your options and help you make the next move.