My name is Marcos and as a Records Clerk I am responsible of retrieving, maintaining and organizing records and documents at J&Y Law Firm in Los Angeles, CA. I also assist with data entry, responding to requests for information, and making balance verification while making cross reference with all the bills retrieved for every case.

While working for a Business Processing Output company I was able to improve the dialing strategy for an Outbound team with over 40 customer service representatives, improving overall productivity and first party contact calls.

I believe in integrity and transparency in my role. When it comes to integrity it is important because we are entrusted with sensitive information. Upholding integrity as a records clerk ensures that the information from our clients is managed with honesty, trustworthiness, and the most stringent ethical conduct. Transparency is crucial when you are building trust with your co-workers and clients. It helps in demonstrating compliance with regulations and ethical standards and facilitates a culture of trust and responsibility, benefiting both the firm and clients.

Outside of the office I love to spend some quality time with my family. I often enjoy going to the beach with my fiancée. I enjoy watching baseball games and especially going to the stadium to listen to the crowd go wild.

“Embrace each day with gratitude, courage, and a bright smile. Your journey is a testament to the beautiful tapestry of life’s possibilities”